Return policy

Thank you for shopping with Greengirlg– where your satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy for information on returns, exchanges, and refunds.

Return Eligibility:

  1. Unworn Items: To be eligible for a return, items must be unworn, unused, and in their original condition.

  2. Original Packaging: Items must be returned in the original packaging with all tags and labels intact.

  3. Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process:

  1. Initiate Return: Contact our customer support team at [email protected] or (+1) 718-238-3120 to initiate the return process.

  2. Provide Information: Please provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to return the item(s).

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refund Processing:

Refunds will be processed once the returned items are received and inspected. Please allow [insert number] business days for the refund to be credited to your original payment method.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us:

If you have any questions or concerns regarding our return policy, please contact us:

Thank you for choosing Greengirlg. We appreciate your business, and we are here to ensure your shopping experience is exceptional.